Although QCSS matters accounted for just 1% of QDAP advocacy services during 2022, they took an average of 19.7 hours of advocacy compared to the overall average of 11.6 hours. This made QCSS matters the most time-consuming matters during the 2022 period. Furthermore, 58% of the advocacy services provided for QCSS issues were for people from Culturally and Linguistically Diverse backgrounds and 17% of individuals from Aboriginal and Torres Strait Islander backgrounds.
It is also worth mentioning that individuals frequently seek advocacy for another service system like NDIS, housing, or health, which are reported accordingly however, in the scope of the advocacy services experience issues with the QCSS. For example, 16% of advocacy services were provided to individuals seeking advocacy for NDIS access in 2022. Additionally, 4% of the advocacy services providers were related to mainstream service provision, which includes QCSS service providers. Considering these factors, the actual prevalence of QCSS issues among individuals seeking advocacy is likely to be significantly higher.
Our report provides feedback, case studies and recommendations on these issues with the hope that we can raise awareness of the challenges and barriers faced by individuals who have engaged with the QCSS.
